Article I. General Provisions, Parties and Definitions

Applicability. These T&C apply to all sales of products (investment‑grade precious metal coins and bars, as well as other products displayed on the website) carried out through the website www.auracasa.ro (hereinafter the “E‑shop”).

Parties.
The E‑shop is operated by G2H Servicii SRL, with its registered office at Municipiul bucureşti, sector 5, str constantin marin, nr.2, camera nr. 1, bl.z1, sc.1, CUI 50383158(hereinafter the “Operator”), e‑mail: info@auracasa.ro.

The Seller of the products is Zeja Orivis BV, with its registered office at Reyndersstraat 30,2000 , Belgium, registered in the Commercial Register BE1033.676.441  (hereinafter the “Seller”).

Intended Use.
This E‑shop is intended for consumers (natural persons acting for purposes outside their commercial, industrial, production, craft or professional activity). For purchases made as a legal entity or self‑employed person, please contact us in advance.

Price Characteristics.
The price of precious metals and related products listed in the E‑shop depends on international metal quotations and currency exchange rates. Due to the nature of these products, prices may fluctuate significantly, independently of the Seller’s will.

Article II. Conclusion of the Sales Contract

Placing the Order.
The Buyer selects the products, adds them to the cart, and completes the ordering process in the E‑shop.

2. Offer and Acceptance.
The order form, together with these T&C and the agreement regarding the processing of personal data (as displayed on the website), constitutes the Buyer’s offer to conclude the Contract. By clicking “Confirm order with payment obligation”, the Buyer gives firm consent, and the Contract is formed—the Order becomes binding and cannot be canceled by the Buyer.

3. Telephone Orders.
For telephone orders, the Seller will send the Buyer an e‑mail containing the order details along with the T&C. Upon sending this e‑mail, the order becomes binding and entails a payment obligation. This e‑mail represents the Seller’s offer to conclude the sales contract. The telephone order is binding, and the sales contract is considered concluded once the telephone order is confirmed; it cannot be canceled.

Order Confirmation and Payment Instructions.
The Seller will send the Buyer a confirmation of receipt of the Order to the e‑mail address provided, together with payment instructions. In case of bank transfer payment, the payment term is 48 hours from the Contract’s conclusion (the moment the Order is confirmed as binding by the Buyer).

Derogatory Procedures.
The Seller and Buyer may agree in writing on different methods for creating, confirming, or settling the Order, derogating from these T&C.

Delivery Location.
Goods are delivered to the address indicated by the Buyer in the Order.

Price Validity in the Order Form.
The price displayed in the order form is valid for a maximum of 60 minutes from the moment it is set. If the form is transmitted after this period, the E‑shop will automatically inform the Buyer of the price change and offer the option to resubmit or cancel without penalties.

Order Verification.
After submitting the Order, the Seller may carry out security/validation checks. These do not affect the moment of Contract conclusion; however, in case of failed verification, the Seller may terminate or withdraw as stated in Article VII.3(h).

Seller’s Right to Withdraw Before Payment.
Until the full purchase price has been received, the Seller may withdraw from the Contract if, from the moment the Order was placed, the price of precious metals and/or related products fluctuates by more than 5% compared to the price indicated in the offer.

Article III. Prices and Payment Methods

Price Updates.
The Seller updates prices several times per day, based on international commodity markets and exchange rate developments.

Payment Term.
When paying by bank transfer (cashless payment), the Buyer is obliged to pay the full purchase price within 48 hours from the Order confirmation.

Non‑payment/Delay.
Failure to pay the full price on time entitles the Seller to exercise the rights provided in Article VII (termination/rescission and other measures).

Article IV. Shipping, Delivery and Transfer of Risk

Dispatch Time.
For products marked as “In stock”, the dispatch time is up to 7 working days from the date the Seller receives the Buyer’s payment.

a. Suspension for Force Majeure.
The dispatch period is suspended during force majeure events (including temporary shortages in the international market), but not for more than 180 days. The Buyer will be promptly informed by phone and e‑mail.

b. Product Substitution.
With prior mutual agreement, ordered goods may be replaced with items of the same weight and purity. Any price difference will be settled before dispatch.

Transport Insurance.
All shipments delivered via carrier are insured up to the purchase price for risks of loss, damage, or missing contents, within the limits of the chosen carrier. Delivery times depend on the carrier and cannot be guaranteed by the Seller. The Buyer must check the packaging for visible damage upon arrival.

Refusal upon Delivery.
The Buyer may refuse the shipment if the packaging is visibly damaged. In such cases, the shipment is returned to the Seller, and the Buyer is not considered in delay. The Seller will resend the goods at no cost. The delivery period is extended by 10 days.

a. Transfer of Ownership.
Upon accepting the shipment after payment, ownership is transferred to the Buyer. If the Buyer later discovers transport‑related damage, they must file a claim directly with the carrier at their own expense.

Non‑Acceptance of Goods.
If the Buyer does not collect already‑paid goods, they are in delay. Upon the Buyer’s e‑mail request, the Seller will resend the goods; postal and insurance costs will be borne by the Buyer and paid on delivery. During the delay, the Buyer owes a storage fee of 0.01%/day of the purchase price. If the delay exceeds 12 months, the Seller may sell the goods at the Buyer’s expense.

Transport and Conformity Complaints.
Complaints must be sent to info@auracasa.ro with a problem description and photos.

a. Visible damage must be reported immediately to the carrier.
b. Without prejudice to legal rights, the Buyer is encouraged to report any non‑conformity without undue delay.
c. The Seller will issue a complaint receipt confirmation and resolve complaints within 30 calendar days, informing the Buyer by e‑mail.

Article V. Buy‑Back Guarantee

Buy‑Back Commitment.
Upon presenting the goods, the original proof of purchase, and the buy‑back certificate/guarantee (if issued), the Seller undertakes to buy back the goods provided they meet purity requirements and are in resalable condition. The buy‑back guarantee applies to investment coins and bars, not collector coins.

Verification.
The Seller checks the integrity and condition of the goods, including the original packaging. Damaged packaging or missing certificates may reduce the buy‑back price or lead to refusal. Checks are performed nondestructively in a laboratory.

Buy‑Back Price.
Agreed between the parties at the time of buy‑back, taking into account market quotations and condition.

Payment.
The buy‑back price will be paid within 10 working days from receipt of the goods.

Article VI. Personal Data Protection

Terms and Compliance.
Customer data is processed according to Romanian and EU data protection laws (including GDPR). By concluding the Contract, the Buyer consents to data processing necessary for Contract execution and legal obligations.

Recipients.
Personal data is not transferred to third parties, except carriers and payment partners, who receive only the necessary information.

Rights.
The Buyer may exercise GDPR rights (access, rectification, deletion, restriction, objection, portability) by sending a request to info@auracasa.ro. The detailed privacy policy is available in the E‑shop.

Article VII. Contract Termination, Seller Withdrawal and Force Majeure

Consumer Withdrawal Exemption.
Sales of gold, silver, platinum, palladium, or rhodium for investment are exempt from the consumer’s legal right of withdrawal, as prices depend on financial market fluctuations.

Automatic Termination for Non‑Payment.
The Contract terminates automatically if the Buyer fails to pay properly and on time. The Seller will return any amounts received to the bank account from which payment was made and notify the Buyer of cancellation.

Seller’s Right to Withdraw.
The Seller may withdraw from the Contract in the following cases:

a) total value of unpaid pending orders exceeds EUR 5,000;
b) delivery address or data provided are doubtful or incorrect;
c) the Buyer previously failed to meet obligations (payment/collection);
d) technical error resulting in a price differing by over 15% from the market price;
e) the Buyer does not collect paid goods and delays over 30 days;
f) legislative changes to applicable VAT;
g) force majeure;
h) failed transaction verification under Art. II.7.

Article VIII. Complaints and Dispute Resolution

Complaint Resolution Period.
Complaints will be resolved within 30 calendar days, with notification by e‑mail.

Alternative Dispute Resolution.
Consumers may use Alternative Dispute Resolution (ADR) mechanisms and the EU ODR platform:
https://ec.europa.eu/consumers/odr/

Supervisory Authority.
In Romania, the competent authority is the National Authority for Consumer Protection (ANPC).

Applicable Law and Jurisdiction.
These T&C and the Contract are governed by Romanian law and applicable EU legislation. Disputes will be settled by Romanian courts, without prejudice to consumer rights.

Article IX. Final Provisions

Entry into Force.
These T&C entered into force on 1 June 2023.

Publication.
The current version of the T&C is available on the Seller’s website and is sent to the Buyer with the Order confirmation.

Amendments.
The Seller/Operator may amend the T&C with future effect. Orders placed before amendments remain governed by the previous version.

Language.
The Contract language is Romanian. Communication takes place mainly by e‑mail at info@auracasa.ro or by phone at +40 377 102 333.