BUSINESS AND COMPLAINT TERMS GOVERNING CONTRACTUAL RELATIONS FOR THE PURCHASE AND SALE OF INVESTMENT PRECIOUS METALS AT WWW.GOLD2HOME.EU

(hereinafter referred to as "T&C")

 

Article I.

1. These GTC apply to the purchase of products on the website www.gold2home.eu (hereinafter referred to as the "eshop"), which is operated by the trading company Gold2Home BV, with its registered office in Brussels, Congreesstraat 37, Belgium, registration number 0799234468, VAT number: BE799.234.468 ( hereinafter referred to as the "operator"), email:  info@gold2home.eu. Account number 2102171045/2010. Bank connection BE73 9675 9116 6260

2. GTC govern the relationship between the operator on the one hand and the buyer on the other. All contractual relationships are concluded in accordance with the legal order of the Kingdom of Belgium

3. The price of precious metals and their products listed on the e-shop depends on the prices of these metals on international commodity exchanges and the value of exchange rates. In accordance with European law, there is no legal right to return or cancel an order for gold, silver, platinum, palladium or rhodium once placed, as these products are subject to price fluctuations in the financial markets beyond our control.

 

Article II.

1. Orders can be placed by the buyer through the e-shop by adding to the basket and then confirming the order

2. In the case of an order placed by the buyer through the e-shop, the order form together with the GTC and consent to the processing of personal data, placed on this website, is a proposal for concluding a purchase contract. The order is binding and the purchase contract is concluded at the moment of confirmation of the button "I confirm the order with the payment obligation" and it cannot be cancelled.

3. The seller will send to the e-mail address provided by the buyer a confirmation of receipt of the binding order (concluded in the purchase contract), including payment instructions for payment of the purchase price. The payment of the purchase price in case of bank transfer is 48 hours from the conclusion of the purchase contract (confirmation of the order by the buyer as binding).

4. The seller and the buyer can agree on the way of creating the order or its settlement even differently from these GTC.

5. The place of delivery of the goods is the address specified by the buyer in the order.

6. The buyer is given the current price in the order form on the e-shop. The price in the offer form is valid for a maximum of 60 minutes from its determination. If the order form is sent after the period of validity of the purchase price, the buyer is informed before sending by an automatic message about the change in the purchase price, and the buyer is given the opportunity to send the form again, or cancel it without any penalty.

7. After sending the order, the seller is entitled to verify the order, which does not affect the conclusion of the contract, but in the event of unsuccessful verification, the seller is entitled to withdraw from the contract (see Article VII, paragraph 3, letter h) of the GTC).

8. The seller is entitled to withdraw from the contract before accepting the payment of the purchase price, if the price of precious metals and products thereof changes from the moment of placing the order by more than 5% compared to the price stated in the offer form at the moment of placing the order.

 

Article III.

1. The seller sets the price of the goods several times during the day depending on price movements on the international commodity and foreign exchange markets.

2. The buyer is obliged to pay the purchase price within 48 hours of confirmation of the order by the buyer in the case of a cashless transfer.

 

Article IV.

1. The deadline for sending the goods is no later than 7 working days from the date of crediting the cashless payment of the agreed purchase price for the goods to the seller's bank account. The deadline for sending the goods does not run during the period of shortage of goods on the international market (force majeure defined in Article VII, paragraph 3, letter g) of the General Terms and Conditions, but for a maximum period of 180 days from the occurrence of the obstacle. He is informed about this obstacle by phone and email as soon as this obstacle appears. The ordered goods can be exchanged for goods of the same weight and purity after prior agreement between the seller and the buyer. The parties will agree on the settlement of any deviation in the purchase price before sending the exchanged goods.

2. A shipment delivered via a carrier will always be insured up to the purchase price of the goods, namely for liability for loss, damage to the shipment or loss of the contents of the shipment, up to the maximum amount determined by the selected carrier. Delivery times depend on the choice of the carrier and the seller cannot influence them. The buyer is obliged to check the integrity of the packaging of the shipment and the fact that the shipment does not show obvious signs of damage.

3. The buyer is entitled to reject the shipment in the event of damage or damage to the packaging. In such a case, the shipment will be returned to the seller and the buyer is not in arrears with receiving the goods in this case. The seller undertakes to immediately send the shipment again at his expense. The contracting parties have agreed that in case of rejection of the shipment by the buyer, the deadline for delivery of the goods is extended by 10 days from the day of its rejection. By accepting the shipment after payment, the buyer becomes the owner of the delivered goods, and therefore if the buyer accepts the shipment and subsequently discovers that the shipment is damaged, he must complain about this fact to the carrier from whom he received the goods, in his own name and on s your account.

4. If the buyer does not pick up the already paid goods, the buyer is in default of his obligation to take over the goods. Based on the e-mail request of the buyer, the seller is obliged to send the goods to the buyer repeatedly. In such a case, the cost of postage, including shipment insurance, is paid by the buyer, in the amount according to the currently valid price list of the selected carrier. The buyer pays this amount via cash on delivery with the carrier upon delivery of the goods. For the duration of the buyer's delay in accepting the goods, the buyer is obliged to pay the seller a storage fee. The contracting parties have agreed that this fee amounts to 0.01% of the purchase price of the goods for each day of storage until it is taken over by the buyer. If the buyer is in arrears with the obligation to take over the goods 12 months after they are ready for acceptance in person, or from the first unsuccessful delivery via the carrier, the seller is entitled to sell the goods at the buyer's expense.

5. Complaints about ordered goods are made via e-mail sent to info@gold2home.eu. The text of the complaint must state what is being advertised and include a photo. The complaint must be made immediately after the delivery of the goods in which the defect could have been detected, otherwise the right to a complaint expires. The seller will issue a confirmation to the buyer about the applied claim, which contains the date of application of the claim, what is the content of the claim, what method of processing the buyer requires from the seller and the buyer's contact details, where the seller will inform the buyer about the method of processing the claim. The deadline for handling the complaint is 30 days, within which the buyer will be informed of the result by e-mail to the address from which the complaint was submitted by the buyer. Violation of the packaging is reported to the carrier as stated above.

Article V.

1. The seller declares that, upon presentation of the goods and the original proof of purchase of the goods with the guarantee of repurchase of the goods, which is attached to the goods upon their delivery, he will buy back the goods from the buyer, or from the person to whom the buyer has transferred ownership of the goods, provided that, that the goods meet the prescribed purity parameters and are in a condition capable of resale. The procedure for buying back goods is described later in this article. The buyback guarantee applies to investment coins and bars, not collector coins.

2. The seller will check the integrity and condition of the goods and also check the original packaging. Damage to the original packaging or the absence of a manufacturer's certificate (if it was issued for the goods) may lead to a reduction in the purchase price of the goods or to the refusal of a buyback. The seller declares that the integrity check is carried out in a laboratory in a non-destructive manner.

3. The purchase price of the goods is determined by agreement of the contracting parties.

4. The payment of the purchase price is 10 working days after receipt of the goods.,

 

Article VI.

1. Customer information is stored in accordance with the applicable laws of the Kingdom of Belgium and the EU - according to the GDPR guidelines. By concluding the contract (confirming the order), the buyer agrees to the processing and collection of his personal data in the seller's database. The supplier does not transfer personal data of customers to any other person. The exception is external carriers, to whom personal data of customers is transferred to the minimum extent necessary for the delivery of goods.

2. These terms and conditions also apply to the case where the operator or seller sells goods on commission.

 

Article VII.

1. The sale of investment gold, silver and platinum is the sale of goods, the price of which depends on fluctuations in the financial market, independent of the will of the seller. The buyer, and with regard to this fact, neither the buyer in the position of a consumer, has the right to withdraw from the contract without giving a reason.

2. The purchase contract is automatically terminated from the beginning, with the exception of the contractual penalty clause, if the buyer does not pay the purchase price properly and on time. In the event of automatic termination of the purchase contract, the seller is obliged to immediately send the payments received to date to the bank account from which the last payment of the purchase price came. The seller will then send the buyer to his e-mail a notification about this termination of the contract and a message about the payment sent to his account.

3. The seller is entitled to withdraw from the purchase contract if:

a) the aggregate volume of pending orders for which the purchase price was not paid properly and on time, made by the same buyer, exceeds EUR 5,000 or the equivalent in another currency,

b) the delivery address specified by the buyer, the amount of the order (or other identification data specified by the buyer) is obviously doubtful or incorrect,

c) the buyer has not fulfilled the obligation to the seller in the past arising from the binding order, i.e. collect and pay for the ordered goods,

d) there was an operational technical error, as a result of which a faulty price or a price that differs from the published market price of investment gold, silver or platinum by more than 15% at the given moment was published on the seller's website,

e) the buyer does not pick up the properly paid goods and is in arrears with this obligation for a period longer than 30 days,

f) there will be a change in the legal regulations governing the amount of value added tax ,

g) in case of force majeure (this means an obstacle that occurred independently of the seller's will and prevents him from fulfilling his obligation, if it cannot reasonably be assumed that the seller would avert or overcome this obstacle or its consequences, and furthermore, that in anticipated this obstacle at the time the obligation was created, e.g. a temporary shortage of goods on the international market is considered such a force majeure),

h) in case of unsuccessful transaction verification according to Article II. paragraph 8 of the General Terms and Conditions.

4. In case of withdrawal from the purchase contract, the contract is canceled from the beginning, with the exception of the provision on the contractual penalty.

 

Article VIII.

1. These business and complaint conditions are effective from 1 June 2023.

2. These terms and conditions apply as stated on the seller's website.

3. These business and complaint conditions are also sent to the buyer together with the order to the e-mail address specified by the buyer.

Spot price 08.11.2024 04:54:04: Gold 2499,47 EUR/Oz; Silver 29,38 EUR/Oz; RON/EUR 4,98